Nail Services FAQs
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Are you accepting new clients?
At the moment, my books are closed to new clients due to high demand. Please feel free to check back from time to time in case availability opens up.
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How do I book an appointment?
All appointments are booked through Booksy. You can find the Book button in the website header, Contact section or under each service in the Nail Services page.
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What products do you use?
I only use trusted professional grade products that meet high standards for performance and safety—these include my sponsorship brands Nailchemy and Crystal Nails USA along with a few select products from other professional brands
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Do you offer BIAB/Builder Gel?
Yes! I offer a variety of Builder Gel techniques and will always assess which service would best suit your nail health/structure and lifestyle and advise which would would be a more beneficial service to meet your needs. If you are unsure which to book, please drop me an email admin@phenomenailwales.co.uk
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How long will my nails last?
While your nails can last up to 4 weeks, I recommend 2-3 weekly maintenance appointments to rebalance the structure and keep both your natural nail health and the enhancement in the best possible condition
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I broke/chipped/cracked my new nails?
Ooops! Happens to the best of us! Be sure to use cuticle oil at least twice a day to keep your nails hydrated and prevent lifting or peeling away from the enhancement. Remember—not using your nails as tools goes a long way! My work is guaranteed for 72hrs after service so any chips or breaks in that time are free of charge. After this, repairs are still available but will incur a fee
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Can I model/get free nails in exchange for posting on social media?
Very occasionally I offer model appointments for training/student training/content creation. These are extremely limited and may be offered at a reduced cost depending on the brief. Model sets often take longer, based on specific designs, timings, or techniques I am focusing on at the time. If you would like to be considered, please keep an eye on my Instagram stories for any callouts.
While I am always grateful for support on social media, I don’t currently offer free sets in exchange for promotion or posts. My pricing reflects the time, skill and high-quality products that go into every appointment.
Education & Courses FAQs
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Do you offer beginner training?
Yes, I teach fully accredited foundation courses from basic manicure & gel polish to gel systems, acrylic and e-file. These are designed to give you confidence and skill from the very first step.
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Can I train with you if I'm already qualified?
Definitely! I offer conversion training and advanced courses for experienced nail professionals who want to expand or refine their skills
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Do you offer online learning?
I do! I teach the same accredited courses live online, offering the same high-quality experience as my face to face experience. Also, all of my tutorials as well as pre-recorded educational videos are available through the NailAward—a global platform brining together International Olympic Champion Master Educators
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Do your students get product discounts?
Yes—both students and fellow techs can access exclusive discounts with my partnered brands. You can find them here